It's incumbent upon all users or members of the team to use the common tool along with agreed upon standards. Otherwise even if you wrote documentation in your own hemoglobin, no one would touch it either.
Some manager prob chose _________ as the tool for ticketing, documentation, etc not because it was good at ______, or _______ but because it fulfilled their action plan to have something, anything in place so that if the universe goes supernova, well some stuff was written down.
In my journey it seems that nobody is willing to criticize Edward Teach for the lousy treasure map he left, but rather we make fun of those who're still looking for his stuff.
