Lessons learned when development teams engage on major customer escalations (opens in new tab)

(waynehaber.com)

1 pointswaynesoftware3y ago1 comments

1 comments

When a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.

j / k navigate · click thread line to collapse

Lessons learned when development teams engage on major customer escalations (opens in new tab)

(waynehaber.com)

1 pointswaynesoftware3y ago1 comments

1 comments

waynesoftwareOP3y ago

When a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.

j / k navigate · click thread line to collapse