Ivy sends you a text message introducing herself as a virtual concierge when you check in. She answers FAQs in 1 second using NLP and routes anything more complex to the front desk team for resolution in 2-3 minutes. All in one simple text thread, no apps or UI needed.
Guests often come to the front desk trying to tip Ivy, rave about her in reviews, ask her out on dates, and even drop off hand written thank you notes for her.
One woman texted Ivy in a panic asking about the nearest drug store to buy Benadryl because her son was having a severe allergic reaction. A guest service agent brought Benadryl to her door in 3 minutes at a large Las Vegas property. She called Ivy a life saver.
