Here's a recent BBC article about Mastodon:
https://www.bbc.com/news/technology-63534240Notice how much trouble it has trying to explaining it, going as far as to include a tweet making a joke about how complicated it is. Mastodon is more often than not just described as Twitter, but more complicated.
I would posit that both Twitter and Mastodon have terrible UX. But everyone understands Twitter. This is a real problem that federated platforms need to solve before they can be seen as viable alternatives to centralized social media. One of the biggest concerns about Twitter right now is consistent content moderation, but Mastodon proudly claims that it has none. Why should people switch?