As one among your customer base for both versions, indeed. People who never used pre-Unix MacOS have no idea how unreliable it was. Windows 95 and 98 weren't great, but there was at least some hope of killing an errant application and continuing on. System 7? No hope whatsoever. It didn't help that Mosaic (and Netscape) wasn't very reliable regardless of platform, but the OS's own failings made things that much worse.
>a lot of Apple's OS people ended up going to Palm, where they made pretty much the same set of tradeoffs.
That makes sense, both from an attractive-new-startup view (I'm sure many within Apple c. 1997 was pushing for a small, inexpensive Apple PDA to respond to Palm), and from a familiar-feeling-OS view.
>So I ran to a pretty UI, works out of the box, but ships with /bin/bash with open arms and never looked back.
I figured this out on the day in 2003 when I first tried out OS X. I've been using Linux since 1995 and had tried every available desktop: CDE, KDE, Gnome, Enlightenment (The horror .. the horror ...), Window Maker/AfterStep, fvwm, and even older ones like Motif and twm. I'd used Mac OS 7 and 8 in college and hated it (as mentioned above), but OS X was a revelation.
I still use Linux as a server, but for a Unixlike desktop that actually works and runs a lot of applications, OS X is it. Period.
(I wrote the above on Slashdot ten years ago <https://slashdot.org/comments.pl?sid=2940345&cid=40457103>. I see no need for changes.)
>The university ended up with upward of 60 NeXT machines (which I later learned is a lot for one college)
I don't think my college ever deployed NeXTs in public student labs the way it did deploy HP workstations <https://np.reddit.com/r/VintageApple/comments/ludshu/macinto...>, but I did use them in college as well. I still think NeXTStep did UI better than MacOS pre- or post-Unix.