But when they always err in favor of the dealer, I get suspicious.

> I still wonder how you made it to the paperwork stage without seeing the car and noticing it wasn't exactly 'new new'

I foolishly had not checked the odometer. I assumed that if the salesman said it was new, that it was new. Anyhow, on noticing the mileage on the final documents, I pointed it out, said I wanted a new car, and walked out. They watched me go, and when I was backing out of the parking lot, came running out and said they'd make buying it worth my while. And they did.

A car is designed for 200,000 miles. 5,000 is a significant chunk of that, and also the new car warranty is based on absolute mileage, not miles since buying it.

4. The various printed sheets that were not the final documents were printed separately and had no signature block. "I can't even imagine how we'd get the computer system to do this" You can probably do it with Excel. The idea is to focus the customer on the bottom line, and then he likely won't notice the column numbers were different on the final sheet because the total would be the same.