Google is already providing a free service to homeless people. It's not empathy to tell someone else to solve a problem that you care about. That's virtue signaling. If he cares, he should take matters into his own hands.
Is it too much to ask a single person to build a free email service for all homeless people? Perhaps, but the good news is that he doesn't have to. Google already allows you to disable 2FA [1]. He could have started a campaign to disable 2FA on homeless people's phones, but instead he uses this as an opportunity to shame Google to boost his own Twitter follower count.
I think that empathy is highly overrated. I doubt anyone notorious for flashing their big Johnson is particularly empathetic, yet LBJ expanded social services more than any other President. The problem isn't that people have too little empathy these days. It's that people are too easily impressed by broadcasting their intentions rather than actually trying to solve a problem.
