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0 pointssebastien_b3y ago0 comments

Did you guys even read the story? It states this occurred over 2 days (at least) - plenty of time to take the bands off (especially since they weren’t the cause/relevant, and user likely expected to only have to send in the watch unit itself eventually).

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Someone3y ago· 1 in thread

If the watch was seriously overheating constantly, I wouldn’t try to take the bands of.

If it wasn’t, there certainly is info missing from this story.

I think there’s info missing anyways. For example, the Apple Watch Series 7 has a battery life of less than a day. I can’t see that getting longer when it’s overheating. Even if this occurred overnight (“over 2 days (at least)”, IMO, is not what the article says. It could have started overheating at night, and ‘exploded’ early next morning), did he try to recharge the watch after Apple told him not to touch it?

mooman2193y ago

Some bands on their site cost upwards of $1000. I don't find it suspicious at all that someone would take the band off if the device appears to be entering the lithium battery death spiral.

The article writes: "There was no solution or advice provided after this call, just instructions to not touch the watch until he heard back from the company."

I'm honestly surprised that after the Samsung Note fiasco that Apple support is this bad on the topic. I would have expected a dedicated flow for "flagged as high battery combustion risk" from someone like them. I understand that this is a risk with these types of lithium batteries, but if a user calls support for a premium product and support doesn't immediately recognize the situation I entirely blame the company.

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