I'd go one step further than that.
I would consider myself fairly tech-literate. Software engineer, use git from the command line, can exit vim. Even then I gave up on Linux after using it for a couple of years because it's just so darn stressful.
When I need to get shit done, the last thing I want to is read pages and pages of documentation about someone's pet project or some Stack Overflow post containing the random incantation I need to fix some hardware incompatibility that is fixed out of the box on some distros but not others.
The Desktop Linux experience, at least for me, was like owning a car with an incredibly detailed repair manual and amazing parts availability but broke down every 6 weeks. Even the best mechanic in the world wouldn't want to use that car as a daily driver.