> And that's totally fine. People should not treat IT services as something reliable,
Problem is the "society" around us (for lack of a better word) treats IT services as something reliable, see how more and more countries go digital/electronic only when it comes to payments or relationship with the government.
Websites & apps treat your e-mail or phone number as your identity. Is it ideal? No, but it's reality.
Until everyone can agree on a better system, your e-mail is your online identity across countless websites. This makes losing your e-mail (with no customer support to regain access) a huge vulnerability in everyone's personal life.
Then don't use it? If there would be more reluctance against ubiquitous (and pointless) IT services, perhaps the situation with overreliance wouldn't have happened.
Unfortunately HN crowd is more and more resembling reddit communities, where emotional downvoting is a way to express themselves instead of maintaining well argumentative discussion. Doesn't surprise me anymore