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0 pointsbarkingcat3y ago0 comments

Adobe pioneered the "click cancel plan but we will offer you some stuff that you don't care about in order to stop you from cancelling your plan" dark pattern.

Then on the support call they will straight up pretend that none of their systems work in order to stop you from cancelling.

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4 comments · 1 top-level

bearmode3y ago· 3 in thread

I have literally cancelled (and later re-obtained) subscriptions to CC at least 15 times. It hasn't been an issue, and I've never needed to call anyone.

They do offer you things, but those things tend to be free months. Not random stuff you won't care about.

barkingcatOP3y ago

If I'm trying to cancel I don't care about free months or free storage space or discount on their new product. those are random things I don't care about.

It's literally one button to skip, then? The whole process takes about 4 clicks.

their systems didn’t work for me when i wanted to cancel. had to sit and chat for way too long - also still charged then refunded.

So apparently service is only good for some people.

And dont get me started about the 400 USD fee I had to pay to get out that I had not at all been informed about.

j / k navigate · click thread line to collapse