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0 pointsemptyfile3y ago0 comments

ERP guy here

>people complain that things don't work

that's a problem and we're going to have to fix it

>it takes an order of magnitude more time and effort

that's not a problem

the fact that Jane the accounting drone has to do twice the amount of work, or has to hire an intern to help her out, or even wants to quit because the job is so awful now is not a problem

it's a rounding error in the overall cost of implementing an ERP system

a new screen with some new data to show for the exec is worth 20 Jane's and her opinions on the new system

you can't even call the new system unethical or fraudulent because 10 people other then Jane can now stop using broken excel sheets to organize their work

basically Jane is collateral damage

0 comments

radiowave3y ago

IT guy for ERP customer here.

This sounds about right to me. In particular, it tends to partiton the organization into (A) the people whose job it is to plug away at the ERP system (orders, invoices, tickets, etc), and (B) the people who actually do whatever it is that the company does.

Then you hope (and work to ensure) that the benefit achieved for B, by having consistent org-wide information systems to work from, is enough to cover the overheads of A and C.

j / k navigate · click thread line to collapse