> This is the same Big tech story. They want to cut cost, you want a human touch. You can see a similar story here in HN every week.
Dang, sounds like our monopolized tech dystopia is probably inevitable. If only there was some state level mechanism to help balance the interests of industries maximizing profits and those of users who need a robust system which doesn't harm them.
There is a really great bit from Robert Reich (labor admin from the Clinton years) about how if you're business would collapse if you need to pay people more than minimum wage, you shouldn't be in business.
If your business suddenly fails as soon as you need to... support your customers, then you probably shouldn't be in business and only exist as a fluke in the current economic model.
