They don't care a single bit about the effect their actions have on others. They only care about having to build a system, which can distinguish such cases from actually criminal ones. Because that wouldn't scale and would be bad for business $$$. So they try to turn and twist the image in the light of the public, that it is "right" what they did, so that the public does not cry out and demand change of their systems. Empathy doesn't even enter the equation for Google.
