Google's surveillance system and automated ban hammers are already bad enough. But the actions they took following the ban in this case is egregious and 100% indefensible. At the very least, Google could've reinstated their victim's account and issued a full sincere apology upon being contacted by the NYT. If Google has any care for their users, they'd do that for every people they wrongly reported who had their names cleared. Instead, Google doubled down, continued to treat their victims as criminals in their statement, and even leaked details about intimate photos in a blatant attempt to discredit the users they wronged.
No parent should ever have to go through what Google has put them through when trying to cure their child. Most of all, they should never have to risk losing custody of their child because their child went sick. They should never lose access to their whole digital identity because they didn't know any better than to rely on Google. Yet this is what Google did to these parents, full stop.
