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0 pointsNonNefarious3y ago0 comments

I went out of my way to buy direct from a small vendor, Sewell Direct, instead of buying their product through Amazon.

When it turned out that I couldn't use the product in my application, I canceled my order before it was shipped. They ignored that and shipped it anyway. Then I had to pay return shipping. If I had bought through Amazon, I could have returned it free.

Moral: When customers seek you out to help you out, don't be assholes.

0 comments

dimator3y ago

Amazon's one click, customer service, shipping infrastructure, and return policy simply embarrass all their competition. Decades of investing in these things is paying off. No wonder it's physically painful to visit a new site: forms, typing, janky shipping, janky returns...

These things seem so easy once you see them all working, but companies don't have the resources or the interest in catching up.

zargon3y ago

I disagree. Their return policy average at best. Returns are only free if the item is damaged, defective, or incorrect. At Costco or Best Buy, I can return an item because I didn't like it. Even when returning items for "incorrect description", for example, it's super obnoxious when you have to return things over half the time because everything is shit.

I can go to Walmart and get a higher-quality product. I can buy tons of things at Walmart that I can't from Amazon due to their self-sabotoged supply chain. Food, kitchen products, personal care products, batteries, electronics, clothing, tools, etc etc. (How pitiful a time we live in when I am writing praises about Walmart. Sigh.)

6sp3y ago

The only reason Amazon charges you to return is to cover shipping. A brick and mortar does not accept returns via mail so you have to stand in line at the customer service counter forever. If you’re comparing apples to apples, Amazon returns are accepted in person at several retailers which eliminates the return shipping fee.

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