We absolutely need some consumer protections for things like this, but at the end of the day it takes some smart choices by the consumer. Sometimes those smart choices are to not make a purchase for that type of product, or compromise on design for reputability, etc.

Keep in mind that while Amazon is the white whale here, this absolutely happens at pretty much any retailer that has moved to an online store where they list more than any individual store has inventory of. I hate supporting Amazon, but personally Best Buy is the lesser of two evils, and at least there I can return in store.