The low orbits that give Starlink its low latency compared to geostationary satellite internet services also mean that each satellite can only see a small part of the earth at any given time. This is why they need so many satellites to provide reliable coverage.
Right now each satellite has to communicate directly to a uplink station, so it's only possible to provide coverage to areas where a satellite can simultaneously see the user and the uplink.
This is where SpaceX's planned inter-satellite link capability comes in to play, they claim they will be able to use lasers in a free-space optical network (think fiber without the fiber) to relay data directly from satellite to satellite, allowing service more than a single hop from a uplink station. This will also hypothetically allow for direct user to user connections over the satellite network that do not traverse the terrestrial internet, which would be huge for both military and business applications. Lots of words have been written about intercontinental high frequency trading for example.
Supposedly every satellite launched in 2022 has the capability but as far as I'm aware it hasn't been openly demonstrated to work yet. Making it work reliably within a single orbital ring is a hard problem and the claimed ability to cross-connect between adjacent rings is an absurdly hard problem. Neither are impossible, but I'll believe it when I see it.