This is why in Germany the common wisdom is for say claiming disability, you will always have to reject the first ruling, no matter what. You will get a better result the second run through (maybe even reject that, too).
Imho it’s the curse of complexity. But there is little incentive for bureaucratic institutions to „refactor“ their processes, as it would mean less headcount.
Regarding headcount, I don't contend the issue, but then keeping more people employed is not that bad of a goal in itself.
It is very frustrating that different clerks can result in different outcomes. IMO it's the lack of clearly defined procedures. However, I don't follow this bit:
> You just need the forms to end up with different clerks to get two different outcomes...You will get a better result the second run through (maybe even reject that, too)
What if you get a worse outcome and you have just rejected the friendlier clerk's work?
