I think this is purely subjective. I never hear regular users (read: the non-technical user) complain about office. They tend to complain when something doesn’t work like office does.
Folks in tech tend to be more worried about UI and UX and frankly tend to be nit picky when something doesn’t look or work like they would have designed it.
But…are they ignorant? I’d argue that your UI/UX is successful if your lowest common denominator user likes it and finds it comfortable to use.
I have seen a lot of software products fail over my career that was designed by developers who created UI that they liked and thought was the pinnacle of interface design. Users hated it. Most devs don’t think like regular users.
I, also, have seen plenty of failed UIs designed by ignorant, inexperienced devs.
Complaining that something is wrong because it differs from MS demonstrates just such ignorance. Users not understanding that something could be different from MS and therefore better is how we got here.
