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0 pointsesperent4y ago0 comments

One of the first things I do when evaluating any new app is navigate to /pricing to see whether they have clear pricing. If they don't, I bounce straight out of there.

I actually am in the market for a new chat app for a company I'm building and actively researching this right now. But until you have a /pricing page I'm not going to consider your app. I'm not interested in going through the rigmarole of contacting sales to find this out.

> Predictable pricing Fixed rate pricing means your team will always know what you’re spending on Cardinal. We’ve got plans for teams of all sizes and usage levels, from startup to enterprise

Given that you don't actually have _any_ pricing, predictable or otherwise, this is currently a total fabrication and should be removed from your website until you sort this out.

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commondream4y ago

I totally get it and support your take of not signing up for a product that you can't see public pricing for. That said, no one ever said we don't have pricing. It's just not publicly listed at present because we're very early in our journey, are learning a ton about helping teams on-board, and also focusing on helping communities that are currently not well served by other pricing models.

We meant the predictable bit to be more like a promise on our part. We'll talk to you, we'll give you clear pricing once we get a good picture of what you're looking for and how we can help you, and we'll stick with it so you're not thinking about the monthly price of our service on top of another 8-12 on average that you need to add for each new team member.

All that said, I'm going to review that on the site today and find ways to clarify what we mean so that we're clearer.

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