Tell HN: GCP Offers No Support

The difference would be in how many "fake" support calls one would get. If your internet doesn't work it's probably broken and on the provider, if your cloud is broken you're probably holding it wrong.

The comparison isn't apples to apples, it's 1 service vs 100's (with documentation).

As mentioned, I understand why this is a separate product and I think it's reasonable to pay for support if you need help. There's been some great examples of GCP support bending over backwards to find the most convoluted problems you could imagine. (1)

That'd be worth 30 usd a month to me.

1: https://news.ycombinator.com/item?id=23235995

I mean I don't disagree that they should have something, but sometimes one has to put things into perspective. Also I'd argue it's more many many people paying 100/1000's of dollars, to stay within the 20's tier you're probably using free tier + extras. Being a "big cloud" customer might not be the best choice, the support surface is a lot bigger for GCP than something like DO, Linode or other low-cost providers.

Sounds a bit like gatekeeping maybe, but I understand that support is a separate product.

The threshold would logically be somewhere around the <insert support cost here> mark. This might be 0 or millions of dollars a month. But expecting it to be included and complaining about it when you're purchasing goods for less than a support engineer costs an hour I'd say you should not feel entitled.

Raise the bar of communication a bit please, it's a market with many players, if you don't like the services from Google you take your business elsewhere instead of complaining about unreasonable expectations.