> We tell all of our customers how great our products are for remote work, yet, we ourselves, cannot use them to work remotely? How can we expect our customers to take that seriously? How can we understand what problems of remote work need solving in our products if we don't live it?

I'd have to agree. If you're building products and market them for "remote working", then you better have figured out remote working yourself in your own environment, otherwise I won't trust that you've actually gotten it right.

Of course, there is also a difference between different job functions. If you're in the hardware team, I can see how it's hard to actually collaborate remotely on a bunch of stuff. But for the pencil pushers in corporate? Definitely should have figured out how to make that work.