I don't know the US system so well to argue, I can only expand on what I meant: the job of healthcare is not to make people comfortable or make their wishes come true, HC, unfortunately, it's not a democracy.

What I've seen in the past 30 years is a gradual shift towards becoming some sort of wellness centers for disease: patients that complain about other patients, patients that complain about their accomodations, patients that complain about therapies, most of all patients relatives that want to have a say on everything that's going on up to the point that doctors simply do what asked to not waste too much time with them.

And to add insult to injury, all the legalities that made taking a decision virtually impossible without risking too much.

Of course there are situations were malpractice causes more damages than the illness itself and those must be reprimanded, we can't afford to disrupt trust in medicine in any way, but the results should be taken into higher consideration than the opinions.

ER, intensive care and other kinds of "hardcore" department should also be judged differently, just like it happens to military personnel who are not subject to regular justice while on duty.