I think the keyboard issue was overblown given what we saw at work with those machines. That said, the one person on my team with a failed keyboard was able to get it fixed very easily.

One thing that makes me tend to prefer Apple is the stores and support. I recall support for HP and VAIO computers being extremely painful. PC manufacturers have so many models they don’t even have parts available for a computer that was being sold last year. That was my experience with a Samsung laptop.