I have a Dacor (Samsung owned high end brand) fridge. It works as advertised, but they forgot to advertise that a sociopath had a hand in some of the design decisions (deep learning spyware hooked to cameras that will p2p tunnel with samsung TVs; the metal front is incompatible with refrigerator magnets).

Anyway, we also have a samsung washer dryer pair. We had some issues during initial installation, and had to deal with samsung support. It was so bad that we now regret the fridge purchase (it’s probably a different division, but for how long?), and will never buy samsung again. Not sure what brand of SSD to use moving forward.

In related news, I read yesterday that they’re being sued because the tech support chat people (calling them is completely futile) are paid $0 + sales commissions.

This one fact explains more about my interaction with samsung tech support than any article about corporate culture ever could.

(I also know people that worked there. It sounds horrible from the inside too. On top of that, appliance parts suppliers in my area confirm that samsung is one of the worst possible choices for after sales support).