> I think this page is a great definition of what is happening, but a poor prescription of what to do about it.
I strongly strongly agree. Notice how even in this, I'm not saying "you are 100% right", I'm still open to changing my perspective, and yes maybe partially it's because I find that even comments like this land better with the recipient when I express my perspective rather than assert a global truth, but mostly I feel much better saying it this way.
Anyway, I could talk about this stuff for days, it's what I do for work, teaching myself and others how to communicate to better resolve such conflict. Doesn't meant I'm "right" just means I spend a lotttt of time thinking about this stuff.