We would get issues all over the place. 99% was publisher bug, but it would help us detect patterns and potentially improve the API, or onboarding flow etc. On the 1% we would sometimes figure out later because support Frontline didn't realize the issue properly and we had to address it few months later.

All that is is a feedback. I believe we tried to do better by people but our scale probably grew faster than our process could scale.

And i say this as a victim of Google's account support (or lack thereof). It is horrible, but you figure nothing is perfect.

"Smart folks" tend to know how sausage is made and take things into account and not simply abandon. Don't project your own opinion on others.