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0 pointscolinmhayes4y ago0 comments

Who should OP have targeted? The seller wasn't responding and OP had no way to force them to other than charging back against affirm.

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ensignavenger4y ago

OP could have initiated the chargeback through Affirm. I have used this process with Affirm before with much better luck. That being said, this does not excuse Affirms alleged poor customer service in this situation.

colinmhayesOP4y ago

Affirm doesn't respond to emails and it's incredibly difficult to get anyone on the phone. So no, I don't think he could've charged back through affirm.

ensignavenger4y ago

As I said, I have been through this exact situation with Affirm, and I did get my money back, so I know it is possible. I know others (the merchant I bought from went bankrupt) who did not get their money back- both who used Affirm and who used other mechanisms.

So I'm not saying whether or not OP would have gotten their money back had they went directly to Affirm- just that they should have given Affirm the chance. And none of this excuses Affirms allegedly bad customer service in this situation.

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ensignavenger4y ago

colinmhayesOP4y ago

Affirm doesn't respond to emails and it's incredibly difficult to get anyone on the phone. So no, I don't think he could've charged back through affirm.

ensignavenger4y ago

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