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0 pointschipgap984y ago0 comments

This is unnecessary friction in attracting users. You should find a way to let people signup without a credit card.

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4 comments · 2 top-level

jamestimmins4y ago· 2 in thread

Users? Possibly. Customers? Probably not.

Users is most likely going to be internal developers that would recommend to their product team that this is the most effective way to get a documentation page live. If they can't test it without fuss, they probably won't

Maria_Do4y ago

Hi all, Many companies use the same subscription model and barely any has a trial with no credentials asked. This is a separate topic that's not related to what we do at Theneo.

Requiring our users to create accounts allows us to better serve our customers and to limit abusive actions should we need to. There are a whole set of security issues to consider. It's not even a "trial" if there's not even an account. We simply chose to prioritize the customers' needs who care about the product enough that they would not mind signing up for a free trial.

As devs ourselves, we would be happy to give back to community. Maybe by open sourcing some parts in the future, when we have more free time.

Msw2424y ago

That's an expensive feature request.

The friction is there because that's the cheapest/fastest way to go live.

It is a leaky funnel, but most early products have leaky funnels.

You might also consider working on softening your tone.

Instead of "you should" which might be appropriate in a code review, consider using the language "have you considered."

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