Show HN: I rolled my own simple support / Helpdesk SaaS aimed at Indie Hackers (opens in new tab)

I don't know much about Laravel or Symfony, but your error pages show a full stack trace with the source code of the PHP files. Might want to turn that off.

Started on this 4 nights ago and due to the intentional simplicity of it, I've decided it's good enough to put out there and start getting feedback.

Over the past year or so I've tried basically every support tool for my main business and they are all either comedically expensive or absolutely shit.

This solution I've built is aimed at Indie Hackers, Bootstrappers etc. It does the job. I'm now using it for real as the support tool on my main business.

I just created a dummy support ticket, but is not visible in dashboard. I refreshed it many times.. after few intervals too..

https://reallysimplesupport.com/dashboard

Core functionality is not working.

Kinda unrelated to the product but your landing looks really nice. Is it the default Bootstrap theme or a customized one? I see you use utilities classes like pt-1, pt-2, ... Could you please share a little bit about your styling tech.

Some feedback: needs some screenshots. I'm not gonna invest time creating an account to try it out if I can't see in advance what it sort of looks like.

Dig the simplicity. I could get into this with some more customization. Also, yeah, your error page is on in production. Also...

>You can’t create a portal session in live mode until you save your customer portal settings in live mode at https://dashboard.stripe.com/settings/billing/portal.

Really cool idea. I've been looking for something for this for a previous project, but didn't find anything. I think an important feature to replace Zendesk for many would be an API, so integrating into existing forms and apps is simpler.

Best of luck!

i actually would love something like this but based on the site i can't tell exactly how it works. Do support tickets get created via a form or by emailing a support mailbox?

I use freshdesk currently for my org and want something better

Is the site offline at the moment? I can’t view it on iPhone safari. Safari says the address is invalid.

I don't believe you have added the ability to create tickets via email, that is essential. Consumers hate traditional ticket systems, they want to use email, and to be able to reply to "tickets" via email. HelpScout does this well by making it email first. I strongly suggest for it to be truly "Really Simple" email based ticketing is essential.

Edit:

And a quick FYI, your support link on the bottom of your other site (https://songbox.com, nice domain!) doesn't work, you have missed off the ".com", assume it should be: https://reallysimplesupport.com/songbox

There is an XSS vulnerability at the comments.

I like the concept. Since users have to register to see the product, I think the landing page needs to be more informative. I was lost at "3. Add the link to your page to your website". Are you saying my app's support page needs to redirect to the link that the platform gave me? I think that should be reworded.

This is really cool, the missing functionality that I haven't added to https://supportpage.io/ yet :p

But where's your support page?

I haven't really looked around in this space but I've used zendesk which 1) sucked, and 2) once you ignore all the useless javascript effects, it didn't really seem to do much. WHCMS is simpler and better but I've only used that from the customer side.

So I'd expect there are a zillion FOSS systems out there that perform this function, and if none are to your liking it's always possible to modify an existing one. Why write from scratch? Am I missing something? This seems like something that would have been done on one of those screen builder apps in the old MS-DOS era.

The drupal repository might be a good place to look for this sort of thing.

Who are your top competitors?

2. Customise your support page colors. Where is the support page I can see? Is the website demoing what it does? I don't understand how it works.