That is the core problem with product management: Presumably every feature is useful to someone, somewhere, but you don't have infinite engineering resources to ship and maintain them all.
No one is suggesting the feature isn't ever useful. The issue is that they've reached a point where they have to choose what stays and what goes, and the least frequently used features are obviously at the top of the list for what to cut.
You can't make everyone happy in these scenarios, just as you can't deliver everything.
