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0 pointsJenk4y ago0 comments

That's known as the Net Promoter Score.

https://en.wikipedia.org/wiki/Net_promoter_score

In summary: 1-6 are demoters (will talk negatively of their experience to others), 7-8 passive (probably won't talk about their experience), 9-10 promoters (will talk positively about their experience).

0 comments

vdqtp34y ago

Real world summary for anyone graded by NPS: if you got a 10, you're meeting expectations. Anything else and you're getting a write-up.

thriftwy4y ago

Point being, Booking is translating their users' input into NPS

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