Product/Software support. Above the Tier 1 level, at the stage where you're talking with the Dev team directly.
Developers don't want to talk to customers. So you need someone who can understand either the code or the developer's comments, but can then put it in layman's terms.
I didn’t, but I suspect people were hoping for something more substantive. What about it don’t you like? Is there something specific to this thread that relates to your role and reminds you why you hate it?
Your comment did nothing to further the conversation or take it in an interesting direction.
