These e-mails were copied to our internal mailing lists so that they could be peer reviewed and someone else could be cross-trained on it in case the primary wasn't available. Also, every task we did had a one sentence description written up that would be shared with the team, again as a kind of peer review.
Developers don't want to talk to customers. So you need someone who can understand either the code or the developer's comments, but can then put it in layman's terms.
Edit: DevOps, too.
A lot of the job is talking to technical teams, talking to functional teams, talking to business teams, talking to management and executives; translate, summarize, liaison, co-ordinate, plan and inform. Customize medium, format, length, message for each group to enhance understanding. Develop spidey sense of paranoia against assumptions, misunderstandings.
Well, that disqualifies me. The way most organizations tie your hands means one is given all the responsibility without real authority. I'm completely unmotivated because of that.
Edit: Sucks that my feelings are being downvoted.
That being said - sad to hear you are not eager to learn and don't have sense of ownership; you are correct that disqualifies you from some roles (most, in a way, but recruitment process is all sort of obscure and counter-logical).
For what little it may be worth: it mostly comes back to the old proverb of "courage to change things you can, accept things you cannot, wisdom to know the difference, and zen to make peace with it". I try to coach my team members very early on "these are things that are part of organizational machine; satisfy them so you are done with them. These are the things where you can make a difference and where most of your value will be concentrated. Focus on those once you've fed the machine".
I think part of disillusionment, at least it was mine, is the feeling that somebody somewhere, and ideally ourselves, should have all the necessary power. In reality, we all operate within constraints, more or less visible or scrutable.
Ultimately, life is imperfect, professional life included; it's a life's pursuit for most of us on how to grow our own acceptance and peace with it. Sometimes we make that change within ourselves, sometimes we are able to make an external change that aligns more with our priorities.
Best of luck!
I had the responsibility of delivering a product, but I didn't have the authority to fire these folks who were a net negative on the project. I would have been happier with implementing the whole project myself, which I mostly did.
I too was unmotivated, but the stress of being responsible was unbearable.
Perhaps some people disagree that "most organizations" give responsibility without authority, but I've seen it happen a several times in my career.
There was more there than feelings. Saying you know how most organisations work is probably it.