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0 pointsglxxyz4y ago0 comments

I've given up with AirPods Pro. I had to replace them several times during the warranty period (once was a recall). Even when working correctly they would have annoying connection problems, for several conference calls I had to switch back to an old school wired pair, which just always works.

My attempt to have the case (which only showed life while connected to power) resulted in Apple throwing away my working AirPods and trying to upsell me a whole new case + 2 AirPods (at above market price, with no charging cable, and a shorter warranty).

If you do still have AirPods out of warranty- a support adviser admitted to me that they don't actually service them, and they don't replace one component alone- if you send them in for repair they just toss the whole thing and sell you a new set. So if only one piece is broken just report it as lost and they'll charge you to replace it.

0 comments

Me10004y ago

I usually dont buy AppleCare for my products, but I figured since this was a 1st gen AirPods Pro and they were so small AppleCare was justified this time. And boy am I glad I did, I've had my AirPods Pro replaced like five or six times now.

Issues I've experienced:

- Loud random static noise (usually for about .25 seconds). It's like someone screaming in your ear. I've experienced this now with TWO pairs.

- Noise canceling/transparency mode just stopping working when you touch them.

- "Hey Siri" just stopped responding (not usually a big deal, but that's usually how I make calls)

- One pair just stopped working entirely. Wouldn't charge or anything.

- Each ear would get out of sync until you took them out of your ears.

AirPods Pro are by far the worst Apple product that I purchased. I regret buying them. I suspect the regular AirPods don't have most of these issues since I think the issues were mostly related to feature specific to the Pros.

I can't imagine how angry I would be if I hadn't purchased AppleCare with them, so many defects.

glxxyzOP4y ago

What I was really annoyed about was that Apple was trying to charge me above full price without the option to add AppleCare for the 'repaired' set. If any product needs AppleCare it's these.

Another issue I had (replaced under AppleCare) was the stem squeeze just completely failing in one of them. So many bugs and failures in one product.

They seemed magical for the first few days/weeks. Now I use a $10 wired pair for work calls and cheap but solid Pixel Buds A for wireless. For noise 'cancelling' around machines I also got some hearing protecion- 3M WorkTunes. Total cost of all 3 is half of the AirPods.

smoldesu4y ago

My ex-boyfriend went through 3 or 4 pairs in one year, I could hardly believe he stuck around after the second replacement. Guy didn't even do anything besides sit in his office and type, either, I have no idea what could have caused their repeated failure besides bad QA.

glxxyzOP4y ago

I can believe it. I think it's a combination of buggy Software/firmware and hardware issues- they've tried to squeeze too much into too small a space and can't do it reliably.

skinnymuch4y ago

Did you pay $30 deductible each time?

j / k navigate · click thread line to collapse

0 comments

Me10004y ago

Issues I've experienced:

- Loud random static noise (usually for about .25 seconds). It's like someone screaming in your ear. I've experienced this now with TWO pairs.

- Noise canceling/transparency mode just stopping working when you touch them.

- "Hey Siri" just stopped responding (not usually a big deal, but that's usually how I make calls)

- One pair just stopped working entirely. Wouldn't charge or anything.

- Each ear would get out of sync until you took them out of your ears.

I can't imagine how angry I would be if I hadn't purchased AppleCare with them, so many defects.

glxxyzOP4y ago

What I was really annoyed about was that Apple was trying to charge me above full price without the option to add AppleCare for the 'repaired' set. If any product needs AppleCare it's these.

Another issue I had (replaced under AppleCare) was the stem squeeze just completely failing in one of them. So many bugs and failures in one product.

smoldesu4y ago

glxxyzOP4y ago

I can believe it. I think it's a combination of buggy Software/firmware and hardware issues- they've tried to squeeze too much into too small a space and can't do it reliably.

skinnymuch4y ago

Did you pay $30 deductible each time?

j / k navigate · click thread line to collapse