Recently I called amazon because I had tried to return something and the shipper wasnt accepting amazon returns because amazon hadn't been picking them up. Anyway, I called to tell them that I wasn't going to waste any more time trying to return the thing, and I wanted my money back. After I explained myself, the agent told me that "because I had an excellent record with amazon" they would refund my money (it was something that was the wrong size due to amazon mis-advertising so no benefit to me for keeping it).
I guess I knew it happened, but I was uncomfortable with the idea that they were making things right because of my record and not on the merits of the situation.
To your question, I'd try calling them one some pretext and asking the agent to tell you how your customer record with them is.
