Ask HN: What should I do when a client doesn't want to pay?

Really good video about how to get clients to pay you.

First question is, "Do you have a written contract?"

Personally, I wouldn't burn a bridge with a client who could either return later or pass along some word of mouth, for $1200. If the relationship is already spoiled to the point that you don't think either of those things might happen, I would just explain to the customer that you can't afford to do any more work without payment, and then walk away. Don't retaliate/do additional work to turn off the site or whatever, just literally walk away from it as is.

If you still have a decent relationship, I would just explain to them that you have $1200 into the project, and you understand where he is coming from, but would really appreciate it if he could do better by you. If he returns with a negative, say thanks, and please pass along any other opportunities, give him whatever access he needs and walk away.

Retaliating in any way isn't going to get you paid, it just will spoil your reputation, which is worth alot more than $1200. Even if you are right and he is wrong, if he happens to be at a bar with someone and that person mentions they are having you do some work for them, whether he responds with "Oh yeah, he is a decent guy" or "Oh man, did he burn me once" could make a difference.

Life lesson the hard way.

Write a letter that recaps your original agreement and explains what they owe you. Then set clear procedures for moving forward. Very clearly explain the penalties for failure to pay: * After 45 days, I will terminate your service. * After 60 days, I will turn this over for collection * etc Be professional and dispassionate. If you have a friend or relative who is a lawyer, have them print the letter on their letter head.

Emphasize that you've enjoyed working with the client and value your relationship. You can be empathetic: you know the economy's tought, yada yada. You can even offer them a bone: e.g., you'll take 5% off the bill if they pay within 30 days.

Even if you never get the money, you'll know that you stood up for yourself and gave it a shot and did so without being a jerk. Better to take a stand now and gain strength from it.

Also, there is always small claims court and it would not be very helpful for your cause if the client claims that their failure was in part caused by you shutting down the website.

Leave them be. You need to move on to your next contract, one with a proper contract. My guess is you'd make more money focusing on the next gig.

Live and learn right?