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0 pointsdento4y ago0 comments

Chatbots serve a real purpose: they hide information and frustrate users so that they will not request refunds and such.

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2 comments · 2 top-level

PicassoCTs4y ago

Which is why we need user-bots, that represent their clients interest with the same emotionless, ceaseless interest as a cooperation would represent its interests.

6LLvveMx2koXfwn4y ago

They are also a stepping stone to real support personnel, and a subset of users fall off the stepping stone making support cheaper.

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