Also contact any attorney general office in your state. Amazon pay is licensed as a money transmitter. Threaten their license to perform their business and they’ll start paying attention.
There’s a phone number on this page: https://pay.amazon.com/help/82972 of 866-216-1075 along with their license number and appropriate licensing agency for each state. My experience with obscure state licensing agencies is that they are looking for something to do - you bring them a slam dunk case and they will be happy to help and go to bat for you.
Edit- Amazon pay actually links to each state’s agency website here: https://pay.amazon.com/help/201310940
If OP is out there I’ll be happy to help.
It does seem like a winnable one where the best outcome is Amazon cuts the seller a physical check?
Yes ultimately the OP will end up with a physical check, I’m not saying they’re getting some huge payout or something.
The money is his and it's not like they're not honoring that?
I've learned that if something doesn't work twice with ACH, you try something else.
It may not be easy to open another bank account (if the seller is out of country), but 6 weeks, it's definitely worth trying.
I agree that Amazon needs to fix their stuff, but lumbering giants have like zero motivation to deal with you.
Go to another bank or go to CashApp or TransferWise (now called Wise I think) or any number of the dozens of apps-masquerading-as-banks and get a new set of ACH details. Get the $2,300 you're owed.
This learned helplessness is not helping anyone. There are still regulations, laws and rules that empower you as a consumer and business partner. Use them or lose them!
Some backend system probably interacts with other systems that expect the routing number without the check digit, while others expect it with the check digit.
It’s essentially reading a full varchar(17) into a varchar(16) so the last character gets chop’d.
I think, while possible, 17 character account numbers is quite rare. If it were more common it would be a massive problem and surely Amazon Pay would be well aware/compelled to fix.
Never ceases to amaze me the level to which the world's richest man apparently feels it necessary to stoop.
Rather ironic that they campaign against the only organisation that can help
It isn't a question of human emotions, such as caring, or not. At every touch point, someone in the corporation does "care" or want to do the right thing. The executives of the corporation are highly educated people who design systems to make money in the most competitive industry in the world, in accordance with the laws of the societies in which they operate.
And yet, the problem exists. Why?
The reason the problem exists is that the corporation leverages the friction of compliance against the customer. It sets the default outcome in favour of the corporation, placing the onus on the customer to do work to tip the process in favour of the customer.
This is common sense. But it still isn't "fair", and that's where the system could be improved.
If customers had to be compensated for the work they do to overcome friction, either retrospectively for legal reasons or through market based forces of competition, our consumer experience would be vastly improved.
A consumer bill of rights could set this up.
Behaviour like this would be made illegal:
> I discovered that my original support case had been unilaterally closed without resolution, because five days had passed since the last reply, and apparently that’s their support policy. It’s not possible to reopen or reply to a closed case, so I had to create a new case and explain the issue all over again.
Small claims courts could have a process to evaluate the cost of friction and award some multiple of it to successful applicants.
Once the systems exist, corporations could use outcomes to pitch for business. Imagine if the Average Friction Compensation Per Transaction Per Year was publicly available. Corporations would boast of low scores and list their performance as a feature.
How do we get to this new way of doing things?
We just need a consumer bill of rights, and for the legal system to follow suit and redesign their local processes to be in harmony.
How do we get this bill of rights?
For that, we need a responsive democratic system, designed and built in the interests of the people.
I guess the other lesson is, keep posting in tickets. Maybe not every day, but every two days, post a request for an update.
I have done this. It works.
The two that I've dealt with were EA and Uber. EA was years ago so I don't really remember much, but it was to do with incorrect linked accounts - I just got canned responses.
The Uber one was more recent - the issue was with their navigation directions for their drivers being incorrect, leading Uber Eats deliveries to a road that had no entrance to my property instead of the one that had my driveway on it. Despite repeatedly explaining my issue to them they just told me to drag the pin to the right location before requesting a delivery (which doesn't help when they send incorrect navigation instructions for the correct location), and when I explained that that wasn't a fix I got the standard "try restarting your device, clearing cache etc" advice.
As of ~ a year later the navigation seems to have finally been fixed, but I generally order from other delivery services now because I don't want to deal with Uber any more.
You are prohibited from making any statement about the service without Amazon's permission.
"You must not issue any press release or make any public statement related to the Service, or except as expressly provided in this Agreement, use our or any of our Affiliates' names or Trademarks in any way without our prior written permission...."
Disputes have to be settled in arbitration. Paragraph 11.3
No liability for any "delays" in performance (which this might end up being)
And lots more!
Amazon is dysfunctional. I was first external person to successfully integrate with that api platform (amz hired my company as a 3rd party tester during the launch many beta years ago). Amazon is a horrible company to work with or for, highly dysfunctional. I moved to Australia and only shop on ebay and taobao - my point is, i can relate.
Good luck. You can probably claim they have nexus in your state, small claims court is your best answer. Demand an apology, reimbursement, court filing fees.
Steve at BMOW, is a straight up guy, who can teach a lot of companies about customer service.
I have the same beef now with "GoFundMe" and their ilk. "Its not my fault," and worse, "I am not going to do anything." followed by "It's our policy."
Armed with this information, I returned to Amazon Pay merchant support, and here’s where I really started to get frustrated. I discovered that my original support case had been unilaterally closed without resolution, because five days had passed since the last reply, and apparently that’s their support policy. It’s not possible to reopen or reply to a closed case, so I had to create a new case and explain the issue all over again. This did not go well.”
