I'm going to have to cop to this. I was desperate and needed a way to get my phone calls up and running. I have many employees that rely on me to feed their families. We employ a lot of refugees with large families and if I don't run my business right, they can't feed their families. This isn't a game.

I posted to HackerNews because I suspected my issue would be seen and taken seriously if I did that. I could tell the ticketing system people were overlooked and only looking at my issue in a very shallow way.

If this had not worked, I would have started using my Stack-overflow account then Reddit. If that didn't work, I found an address of a lady how works for Twilio nearby, I was going to go knock on her door and see if she could put me in touch with someone.

Luckily I was able to get the problem resolved without those additional steps.

I would like to point out that Twilio's ticketing system works well for complex problems that are not time-sensitive. I had an issue a few months back that I think was probably quite complicated involving bureaucracy and multiple carriers and it was resolved in a few days via their ticketing system which was very cool.