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0 pointsdesmosxxx4y ago0 comments

provide an option? send spam to some other bucket that the customer can view? label it so customer can filter it? warn them / block outbound spam (if it's not high qps I dont see a reason for the zero tolerance here, some kind of restricted mode is more reasonable). Communicate with the customer, especially when they contact you..

So many other options here

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2 comments · 2 top-level

onphonenow4y ago

It's really clear that folks don't

a) understand the market twilio is trying to serve

b) been in this market.

This guy probably is not checking is error codes. Twilio will always give you 30007 in these cases.

https://support.twilio.com/hc/en-us/articles/360008704834-Er...

Almost certainly this guy failed to follow their messaging guidelines. If you send (or forward) spam that includes links to third party websites or URL shorteners THEY TELL YOU that may trigger spam / blocking behavior.

And yes, this needs to be a zero tolerance game - with spammers the reasonable limits turn into 100 accounts being setup by folks in india for someone for 20 cents an account.

notreallyserio4y ago

There's a whole contingent of engineers that are afraid of giving options to customers, and another that's annoyed at not having options. It's weirdly divisive and we're seeing that play out here.

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