A typical complaint would be if he had done something wrong, but he send 0 messages, got no likes - so what could he have done wrong?
I had similar experiences with Tinder - I think their support team just bans people when they don't want to deal with them - without checking the account at all.
He didn't post screenshots of his profile so we have no idea what's on there, it's completely possible (likely, even) that his profile text did violate the TOS. Instant perma-ban might be a bit harsh but we have no reason to believe one side over the other and no evidence pointing either way.