I would google around and read some reviews on Amazon and Reddit before committing. Sadly these issues seem common.
Their warranty support was… not good. Their COO didn’t really stand by their product. I know 4 other people who had similar experiences - they all love the keyboard but switched after it basically fell apart.
I’d buy another in a heartbeat if I knew it would last well beyond the warranty like every single other keyboard I’ve ever had over 32 years of computer ownership.