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0 pointsbussierem4y ago0 comments

obviously any counterpoint to this will also be anecdotes, but to add another: I have heard from extended family and friends unrelated to the tech industry that they have growing discontent with Amazon, and have said they order much less stuff off there. For my wife, it has become a running joke on how poor her service has been with Amazon; It's more surprising when it _works_ for her nowadays. Our current record is 2.5 months for a "next day delivery", and it was the wrong item.

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Mezzie4y ago

I'm not in the tech industry, and I agree. Usually, when I go on about why Amazon sucks to people, they're thrilled somebody is articulating what they've found to be true. For a lot of people, when Amazon/Google don't get them what they want, they blame THEMSELVES, not Amazon or Google. They know they aren't getting what they want, but consider the problem as "I'm not good enough at using Amazon."

It's a relief to them when I lay out the bad decisions Amazon is making and how they're tanking the customer experience.

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