But I do think that you're either mistaking "plain and simple truth" for callousness, or creating a double standard. Are descriptions such as "bitter" not the "plain and simple" truth for this post? I certainly think it reads bitterly.
They're not really complaining about the work conditions, so I'm not really sure what you're referring to there. It's just code. It doesn't bite. It does ossify. It's unpleasant to deal with, but it's part of the job.
It seemed like they had supportive, albeit corporate management.