They sent me an email saying my account was paused and to contact them to resolve it, which I did within half an hour.
My account was reinstated minus all of my environment.. just a blank account. They deleted everything and told me they had no way to restore it.
Beware hosting anything with them unless you keep backups with another provider.
I posted screenshots of some communications in another reply.
That should be true of any provider / data.. 3 is 1, 2 is none, and 1 is crazy...
If you are not following 3-2-1 backup you are asking for trouble I dont care what provider or service you are using
I did however lose a full two weeks of heavy effort.
Anecdotes like these are enough to tarnish a brand forever in the minds of potential customers.
It's difficult to pronounce, so I usually go by my preferred name.
(They have my full name from my e-mail and credit card)
I'm most upset that there was no opportunity to resolve this minor confusion amicably, and what really got me the most is that there was no attempt at an apology, considering the e-mail I got clearly stated that service would resume "once steps are taken to remedy the situation"
I was very polite to them, but everyone I talked to at the company was telling me that it was my fault.
I've never left an encounter with a company feeling more frustrated.
Hopefully this means dedicated servers will come soon.
For those unaware, Hetzner truly has unbeatable pricing. Pricing that's even substantially cheaper than OVH.
I welcome competition.
EDIT: what's odd is that on their FAQ [0] they state dedicated AMD servers are available in Ashburn, but when I go to their actual dedicated server page [1] - no US locations are listed for any dedicated offering.
I'm really surprised though how many servers survive for that long. But they probably mix-and-match components whenever one part of a server fails.
Looking at their price sheet, and converting Euro to U.S. Dollar, it appears that their "$5 droplet" currently costs $4.05. You'd have to make sure you pay with a credit card that doesn't charge foreign transaction fees, and you'd have to hope that the currency exchange rate doesn't shift in a less favorable direction later.
If you're a company operating larger VM's or larger numbers of VM's, then maybe? I guess. But if you're a self-propelled company or an investor-funded startup, then you're probably on AWS, Azure, or GCP anyway. And for personal side project use in the U.S., I'm just not seeing any real reason to jump for a 95 cent discount that will fluctuate.
EDIT: A thank you to the people who actually answered the question, or gave their own personal experience, rather than just downvoting. Looking more closely at the price sheet, I can see that while the smallest option is not very distinguishable from DO or Linode, Hetzner does get more competitive at larger VM sizes.
And the Hetzner 2 vCPU / 2GB Ram / 40Gb disk space is ~$5.50 USD/month.
Digital Ocean's closest offering has one less vCPU, 15GB more disk space, but is $10/month.
I recently made a switch and now have a AMD Epyc server with twice the specs for the same amount / month.
I'll probably move more and use docker for my WordPress instances there. Easier to maintain than in my droplets and it should be much cheaper too.
Usually a few disks have blown up, or are erroring or have smart errors. I then need to open 1 ticket per disk to get it fixed. They get replaced with really old disks (25k+ hours) which suffer same failures soon after.
At one point support complained that I was making too many requests to change their broken disks as if it was my fault that 20% were screwed.
Then they treat you like an idiot as much as they can. They ask you to provide disk slots numbering for disks which are impossible to get/know for a customer because they cannot read the serial number labels on the chassis and generally assume customer's fault to not know where they plugged something.
Sometimes machines do not restart after changing the disks and they don't realize so have to follow up again.
Network isolation doesn't exist so any weird network behavior from the machines towards then LAN gets you blocked.
If something is wrong you have to beg for some console access that they need to enable on demand only to find they plugged something wrong.
But they're cheap so...
I still use your services today, but that interaction left a lingering taste in my mouth, so much so that I haven't bought any new services from your company since that incident.
Hetzner used to be only significantly better than OVH. Now they are in a different league.
It's really not a company's fault for stopping to provide a service when it's not paid for.
I have been using Hetzner for business purposes for 8 years or so. Never had a problem with them, and the bang for buck is high and above anyone else in the industry.
But please feel free to prove me wrong. :)
Guys, I love you but couldn't you just give me a way to pay forward or roll it in the next one?
It is also interesting that Linode, DO, Vultr and UpCloud are all moving up the value chain and try to be a simplify, mini AWS with managed services. Hetzner will now take their place and becomes the more affordable cloud hosting provider with very little features.
And I am surprised at all the dedicated box comments, really wish Hetzer will some day do that on US or may be Canada. But my guess is that it would require something like OVH with huge investment on Datacenter.
