We do hold them accountable ... by using Apple :( It's not like Linux or Windows upgrades are drastically smoother. In fact right now I have a Windows VM that tells me "This PC doesn't meet the requirements to upgrade to Windows 11" in the upgrade screen, and their health check app tells me "This PC meets the requirements". Probably something got cached somewhere, as I had to add a virtual TPM just now. But still. This kind of experience is routine, with Windows. Like, why is the health check app not built in? Why is there a separate tool to begin with? Why doesn't it use their latest app packaging and distribution system instead of a sucky old MSI file? It constantly feels like there's nobody at the head of the ship with Windows.

And it's not like it's under Linux or Windows where target hardware configuration is more or less unknown. Building both software and hardware by Apple supposed to be advantage of Macs.

I absolute agree with you, it's an absolute disgrace and while I am all in on holding Apple, MS or Google responsible for their shit, any law in that regard would most likely only affect the livelihood of your friendly neighborhood OS developer, but not actually Apple & Co.