“It understands the difference between a recorded message and an actual representative on the line.”
If it can really understand that hold music stopped to play a periodic voice recording of “your call is important to us” is still a recording (and not have the urge to smash phone at the wall) I’m completely sold!
Also automatically recall silently, if the line timed out. Basically notify me when it got through to a human. Maybe record my interactions with automated systems and then offer me a dialog for a pre-fill next time. Would be a real, valuable edge for me. I hate spending life time in phone queues.
