Unprofessional behaviour from the host, but these guys should perhaps have employed a bit of professionalism too - I wouldn't be surprised if the 'perpetually indignant' twitter mode of address, and the tendency to want to summon up mob of the righteous whenever possible, has spilled over into their dealings with this company. Seems like twitter has given every angry person the opportunity to wave a banner of Truth and Justice 24/7. However, even seeing the twitter streams, all the facts are not out in the open, so this is just my unscientific take on it. I expect it'll be an unpopular view.